PUBLIC STATEMENTS AND RESPONSIBILITIES
What HustlePay can say—and what remains with merchants and PSPs.
This register keeps public marketing, product, support and investor language aligned with the non-custodial connector and Terms model.
Public responsibility table
| Topic | HustlePay | Merchant / PSP |
|---|---|---|
| Checkout session | Create and coordinate the connected session. | Merchant supplies correct order and configuration data. |
| Authorization and processing | Route checkout instructions and display the status returned by the PSPs. | Configured PSPs authorize and process. |
| Settlement and payouts | No statement that HustlePay holds or settles merchant funds. | Governed by merchant-PSP agreements. |
| Refunds, disputes, chargebacks | Technical support for the connected flow. | Merchant and relevant PSP own operational and financial handling. |
| Conversion | Flexible-checkout capability and measurement context. | No guaranteed uplift; define and measure outcomes. |
Public statements policy
- Approved fact: supported by current documentation or defined evidence.
- Qualified capability: available only with the required account and PSP configuration.
- Hypothesis: a business effect that still requires measurement.
- Roadmap: future work, never described as live.
Refund and responsibility questions
How do refunds work when two payment methods were used?
It depends on the original payment legs and the relevant PSP processes. The merchant and PSPs own the financial handling; the connected flow should reconcile each refund status against the order.
Can HustlePay issue a refund by itself?
No public claim says that HustlePay independently controls merchant funds. Refund permissions and execution remain governed by the merchant and configured PSPs. The applicable merchant agreement, PSP terms, tested status model and documented operational owner determine how the specific case is handled.
Who handles disputes and chargebacks?
The merchant and relevant PSP handle disputes and chargebacks under their agreements; HustlePay can support the connected technical status flow. The applicable merchant agreement, PSP terms, tested status model and documented operational owner determine how the specific case is handled.
Does HustlePay guarantee one combined payout?
No. Settlement and payouts remain governed by each merchant-PSP agreement, so HustlePay does not publish a combined-payout promise. The applicable merchant agreement, PSP terms, tested status model and documented operational owner determine how the specific case is handled.
What happens after a partial or failed payment?
It depends on the session and PSP responses. Merchants must test and document order status, retry, cancellation, refund and customer-support handling. The applicable merchant agreement, PSP terms, tested status model and documented operational owner determine how the specific case is handled.
Does HustlePay guarantee lower declines or higher conversion?
No. Checkout flexibility is a capability; any commercial effect needs a defined eligible cohort, baseline, period and evidence source. The applicable merchant agreement, PSP terms, tested status model and documented operational owner determine how the specific case is handled.
Found wording that needs clarification?
Send the URL and wording so it can be reviewed against the current product and agreements.